Discussions

Service lead time. I would separate response time from time-to-resolution so the number points to the actual bottleneck.

We added a photo of the machine label and the surrounding setup to our ticket checklist. It cut down the first round of questions.

Ours only works when every order has one status label and one owner. The shelf is not the system, the handoff rule is.

Tracking actual counter minutes changed the conversation. Dry time and second reviews were the invisible pieces.