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When a product or pricing program changes, the information lands in pieces. What is your method for turning the announcement into something a Saturday counter person can actually use?
Posted : 08/09/2026 4:04 pm
One-page “what changed / what did not / when to escalate” sheet, then ten minutes at shift handoff for a week.
Posted : 08/09/2026 4:17 pm
We also keep the old process beside it for a few days and mark the exact differences. People remember contrasts.
Posted : 08/09/2026 4:30 pm